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BSBMGT605 Provide Leadership across the Organization
Assessment Task 1 – Assignment
In this task, you are required to write an email to your manager in response to an incident
and develop an electronic presentation to communicate the strategic directions and
objectives of your organization to potential employees in regards to a new initiative.
As part of this task, you will need to write an email to your manager outlining an
organizational response to the case study, including any changes to work practices that will
be necessary to ensure a safe and productive work environment.
In response to a further case study, you will need to develop a presentation to communicate
strategic directions and objectives for use with a range of staff and stakeholders, i.e. a
scripted PowerPoint presentation or a script to be spoken with a video presentation, etc.
You will need to ensure that you have accurately identified the strategic objectives and
mission of your organization, and are able to identify key roles and responsibilities for the
realization of those strategic objectives, particularly in regard to the new work unit being
You will need to ensure that the language and style of presentation you use is appropriate
to the target audience (as per the case study). Your presentation will need to clearly state
the expectations of the organization for the new work group as a team and individually.
1. Review case studies provided.
2. Case study 1: Write an email to your manager outlining the organizational response to
this incident, including any changes to work practices that will be necessary to ensure
a safe and productive work environment. Include reference to relevant legislation.
3. Case study 2: Meet with your manager (your assessor) to discuss and clarify your
understanding of the objectives, values and standards of the organization, and
negotiate the medium to be used for presenting information to others.
4. Prepare a brief presentation that describes the organization and its objectives and
establishes responsibilities, ethical behaviors and the expectations of groups and
individuals within the organization.
Ensure that the presentation you prepare uses language that is appropriate and
develops and builds commitment to the organization.
You must provide:
● An email to your manager on incident
● A strategic presentation developed for the agreed medium that satisfies the
requirements described below:
○ refers to strategic direction
○ refers to organizational objectives
○ outlines clear responsibilities to groups and individuals including ethical
○ clearly links objectives, values and standards to responsibilities of groups and
○ addresses the expectations of the organization
○ Uses media and language appropriate to the audience.
Your assessor will be looking for evidence that:
● you have analysed and identified the needs of case study 1, and reflected this analysis
in the email
● You have analysed and identified the needs of case study 2, and reflected these in the
strategic presentation you have developed.
Case study 1
MacVille is an import/export company that sells and maintains espresso coffee machines.
As part of your preparation for a senior management role with MacVille, your manager, Craig
Jenkins, has asked you to review and report on an OHS incident that occurred in Brisbane
recently with an employee GaryKing.
Your manager explains that Gary King is a maintenance technician. At 60 years of age, he is the
oldest employee in the company. Gary is a technical espresso machine specialist who has
worked in the industry for over 30 years and is recognised as one of the best and most
knowledgeable people in the trade in Australia.
Recently, the maintenance manager took Gary to the company doctor when Gary complained
of an onset of severe lower back pain while undertaking repairs to machines in the workshop.
Subsequently, Gary was given four days off work by the doctor.
The job requires him to work in a repair section of the warehouse with other technicians as well
as travel to customer sites in the company van for regular maintenance and emergency repairs.
Espresso machines weigh over 50 Kilos however they only require transport to and from a client
on very rare occasions.
The manager asks you to review the incident report. You are aware of the discrimination and
OHS laws as well as the ethical issues. When reviewing the incident report, you note the
following statement made by Gary:
I have had a chronic low back condition for over 25 years but I have learned to live with it.
I use a range of strategies to manage it while maintaining the espresso machines.I usually follow a self-pacing approach, vary my work tasks, take short rest breaks and
change my posture and position as required. I must have just pushed it a bit hard on the
day of the incident.
Further down the report you note a few comments that Gary has made concerning his work
● The work bench is a bit too high to work on easily.
● Yes, there are two-person lift rules but with many staff on customer visits there are not
always two people left in the workshop.
● Repair tools are stored under the bench, which makes it hard to reach them easily.
● The seat in the repair van is uncomfortable to sit in for long periods of time.
Discussing the incident with the maintenance manager you discover that Gary (like other
technicians) has been given some very repetitive tasks that need to be performed for long
periods in a standing position. The entire team is rostered to take breaks at a set time and the
work is structured without much flexibility.
The manager also speaks of some new technologies in electronics that assist with modular
component repair. This means that repairs can be done in-situ without having to remove the
machine for dismantling and repair.
Your manager would like you to write an email to him outlining the organizational response to
this incident, including any changes to work practices that might be necessary to ensure a safe
and productive work environment. Include reference to relevant legislation.
Case study 2
You have been requested by your manager to develop a strategic presentation for use in
recruiting potential staff and interns to your organization.
The presentation should introduce the organization and should in particular describe the new
business centre being established by the organization, as the presentation will mainly be used
to recruit staff for new location.
Some completely new staff will be employed for this venture, and existing staff will also be
offered the opportunity to transfer from Brisbane to Sydney. The target audience for the
presentation will predominantly be recent graduates seeking employment and current
undergraduates seeking work experience. It may also include some current experienced staff of
the organization who may be seeking a transfer or promotion.
One of the key objectives your manager has outlined is that the organization is about to
establish a new operations centre in Sydney (current headquarters and only business centre is
The strategic presentation you develop must describe both the current strategic objectives of
the organization (including mission and vision) as well as communicating the ethos and
requirements for staff to be positioned as the new business centre.
Your manager has provided you with an extract from the recent board meeting minutes, where
the establishment of the new business centre was discussed.
Task 2 Case study
In this task group of 3 students need to review a case study for organisational change and
communicate with work team the change outlined for them.
For the organisational change described in the case study provided, you are to communicate
with and consult with your work team to manage the transition and establish the work
environment to meet an organisational need. You will be required to seek feedback and
input from your team in relation to aspects of the transition and to communicate with the
rest of the organisation (a) the change that is to happen and (b) your willingness to adapt to
1. Review the case study and policy and procedure provided.
2. Present the organisational change to your work team (this may be simulated by your
assessor), presenting information to your work team in a way that:
a. Builds trust and confidence with your team
b. Is positive about the transition, convey flexibility and adaptability to change
c. At all times displays ethical behaviours.
Your presentation to your work team must include the following.
1. Describe the change, and outline the reasons and positive outcomes available to the
a. This should include discussion of the global environment contributing to this
b. This should also outline the need for secrecy for another 24 hours, to give the
Board time to release information about the change.
2. Allow for feedback and questioning about changes, and emphasize your availability to
further discuss the changes.
3. Invite input about aspects of the change that have not yet been finalised, including
a. revisions recommended to the policy and procedures
b. take-up of new technologies to improve workflow
c. Types of spaces (work and common) to be utilized in the new office space.
4. After you have gathered and collated this information you need to meet with the CEO
(your assessor) and discuss the outcomes of your meeting with the team.
5. As part of this meeting you have been asked to prepare a short report to be forwarded
to the Board that includes information under the following headings:
a. Summary: Summarise the change that is to occur.
b. Groups: Identify the needs of affected groups (both internal and external to the
work team), and general concerns of the work team.
c. Risk management: Review the risk management approaches for this type of
change, including the need for any adaptations to the standard operating
d. Recommendations: Review and describe improvements or ideas the team has
put forward, particularly as concerns the policy and procedures for the new
entity, new technologies that could be useful and feedback about workspace and
work environment creation.
e. Email: Draft an email (3–5 paragraphs) for your CEO that can be used to forward
to all staff at PURA, all clients of PURA and associated organizations that includes
an overview of the change, and describes the positive outcomes for the
organization. Ensure that your email:
i. describes the decision and process to be used in managing the change
ii. describes the external, global, ethical and organizational requirements
being met by the decision
iii. Describes improvements that can be made to workplace activities,
especially in regard to use of new technologies.
iv. Uses language and a communication style that positively reflects the
PURA is an engineering firm that has been in business in Brisbane for almost 30 years and has
steadily grown in that time. Currently it is the leading civil engineering firm in Brisbane with 180
staff across two multi-story office sites, both of which are based in the Brisbane CBD. For the
last eight years PURA has used a small in-house work team of 10-12 individuals to develop and
maintain all specialised software used in the business.
The software development team has become increasingly profitable part of the organisation
over the last few years. However, they use many work practices and work allocation
approaches that are significantly different from the rest of the engineering staff at PURA. This
includes things such as:
● job sharing (for some of the part-time staff)
● flexible employment conditions (especially flexible hours and time-off-in-lieu)
● flexible work environment requirements (allowing staff to work from home on any day
when a meeting is not scheduled)
● Casual work attire (compared to the ‘shirt and tie’ requirements for the rest of the PURA
The board of PURA has decided to spin-off the work unit as a whole, and establishes it as a
stand-alone business entity. This will free allow it to be more flexible and creative in meeting
client needs, and hopefully reducing some of the friction between the team and the rest of the
You are the team leader of the current team, and have just been asked by the board of the
organisation to present the news to your team. The idea had been kept secret by the Board
while they considered it, so it has come as a complete surprise to you. The Board has told you
● The new entity will be called PURA-IT, and the Board of the new entity will have the same
members as that of PURA to ensure that the new company stays as an important part of
the PURA range of services.
● You will remain the team leader; however, an existing senior manager from PURA will join
your team as the CEO and business manager. A small team of admin staff will work
directly with the new CEO to support your team’s administrative needs.
● New premises have been sourced in the new Brisbane City Council Green Square, a light
commercial precinct that has recently been established just north of the CBD in Fortitude
Valley (one train station, or approximately 15 minutes on foot from the main offices). All
services have been organized for the site, however the offices or workspaces have not yet
been fitted out (currently there is still only one large open space, with a smallish
kitchenette built into one corner and shower/toilet facilities). The Board wants to give the work team a sense of ownership and allow them to have input about the formation of
their new work environment.
● The Board has stipulated that they want the work team to all work from the new site,
and not from home offices for the initial 12 months of the new entity, to ensure that the
team is able to establish a new culture for their new environment and remain a coherent
● The work team is to begin operating in its new form with 10 business days, to align with
the commencement of the new financial year.
● All staff entitlements and employment accruals will carry over to the new organisation,
however staff will need to sign new employment contracts, as they will be working for a
different company. As an inducement, all staff will receive a signing bonus of $1500 if they
accept their new positions with the PURA-IT, and a further $4500 if they remain with the
new entity throughout the entire first 12 months of its operations.
● All employment contracts will be for a period of only 12 months – this is a significant shift
from the permanent employment status the staff currently have – the Board believes this
gives them the flexibility to adjust staffing if the team does not function well in the new
● The Board strongly wishes the whole work team to be kept together, however they are
concerned that some staff may feel less secure working for a small organization with less
than 20 staff, so all current team members will have a choice to move to the new entity,
or to remain with PURA and be redeployed within another department.
● The Board is asking for feedback on the current set of policy and procedures for PURA,
especially as to how they fit the needs of the new work entity.
● The Board is also keen to know of any new technologies the team may want to work with
which could help to ensure the team stays at the leading edge of software development.
Some of the Board feel that large touch screens for all staff, plus touch screens and other
devices in common areas could be helpful for improving the team workflow – they have
suggested a couple of things to examine.
● The Board is asking for news about this change to be kept secret for another 24 hours – as
a sign of good faith they have allowed the information to be shared with your work team,
but will release the information publicly until they have received feedback and support
from your team.
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