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- Understand the practices and tools in new product design (see Issues in Product Development slides)
- Purpose and Sections of the House of Quality
- Methods in evaluating consumer preferences in product design
- Case studies in location strategies – Fedex
- Distinguish retail, services, manufacturing, warehouse and other location strategy drivers
- Factors that affect location decisions
- Calculate labor productivity
- Apply the factor rating method of assessing of evaluating location alternatives
- Apply the center of gravity method of assessing optimal distribution center locations given ship-to locations and volumes
- Understand and distinguish between the considerations (critical success factors) of location decisions at the macro, regional and micro-geographic levels
- Understanding and calculating the pace of production
- Layout strategies and distinctions between those key layout considerations for retail, office, warehouse, services, and other businesses
- Distinguishing directional flow of the supply chain – what is closer to the customer and what is further away; what are the tiers of the supply chain
- Reasons and rationale in the make or buy decision
- Bullwhip effect
- Strategies and opportunities in integrating the supply chain
- Quantitative versus qualitative methods of forecasting
- Apply the time-series methods in several simple calculations (naïve, moving average, weighted moving average and exponential smoothing); understand what a smoothing constant is
- Components, dimensions or facets of any time series – what are they and what are their characteristics
- Understand associative models of forecasting
- Supply planning – chase versus level strategies
- Purpose/drivers of ERP adoption
- Two biggest ERP solution development firms
- Scope of ERP capabilities
- Purpose and applicability of CRM
- Business process reengineering and management with ERPs
- Master data versus transactional data
- ERP implementation methods and its phases (particularly what goes on in business blueprint)
- Configuration versus customization
- Industrial vertical solutions and their purpose
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