# Metrics Calculators, management homework help

1. Locate and review the SHRM web page “Metrics Calculators” via http://www.shrm.org/templatestools/samples/metrics/Pages/default.aspx
5. Write an 800- to 1000-word paper guided by the following requirements:
1. Introduction: Write a brief introduction to the paper.
2. Article Summary: Provide a brief summary (one paragraph) of
the Birkman (2008) article: “HR Measurement and Metrics: Gaining a
Seat at the Strategy Table.”
3. Process Value Analysis Form: Select a test problem in your
organization (or an organization with which you are familiar) to
process value analysis form, which is a copy of the form provided by
Fitz-enz (2009) in Chapter 3 of the textbook.
1. Be sure your responses on the form are clear, concise,
complete, and correlated to your learning and the test problem you are
analyzing. Ideally, the form should remain only two pages long when
completed.
2. You can approach completing the process value analysis form in one of two ways:
1. Current/Future-Oriented: For a current/future
orientation, select as your test problem an issue that has come to your
attention that needs fixing.  Therefore, you will address the first
two sections of the process value analysis form – situation and
intervention – from a present tense.  However, because you will
probably not be able to actually implement your action plan in so
short a time (depending upon its complexity), you will need to address
the last two sections of the form – impact and value – in the future tense, using projected analysis.
2. Past/Current-Oriented: For a past/current
orientation, select as your test problem an issue that has already been
require you to discuss the first two sections of the process value
analysis form – situation and intervention – in the past tense.  Address the last two sections – impact and value – from a current perspective.
3. Impact Using Metrics: For the second question in the
Impact section of the Process Value Analysis form, identify what changes
occurred. Include in your description of change, how that change was
measured (i.e., the actual measurement or metric) as attributable to
each process variable: cost, time, quantity, quality, and human
reaction.
4. Five Points for Adding Value: Fitz-enz (2009)
identified five points for adding value: 1) setting requirements, 2)
interference from outside the process, 3) the person performing the
process, 4) feedback, and 5) the consequence.  Refer to the Summary in
Chapter 3 of the textbook for a detailed explanation of each, or you
may refer to the Background Information for this workshop activity.
5. Detail which of the five points for adding value would
likely be accomplished through the process value analysis you completed
in 7.c. above.
6. Be sure your response is evidence based and evidence informed.
4. Two Means for Adding Value: Fitz-enz (2009) stated that
value is added in at least one of two ways: by a person “improving his
or her performance through training or other personal inputs [or by]
leveraging the tools that were provided by the organization” (p. 103).
Explain which way is more evidenced in your process value analysis.
5. Conclusion: Provide a brief conclusion.
6. Use appropriate headings for each of the above lettered items in the paper.
7. Include a cover page and a reference page in addition to the 800-1000 words required for the assignment.
8. Attach the completed process value analysis form as an
appendix to your paper.  Do not submit the process value analysis form
separately.