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LA2 – (500 words or 5-7 paragraphs) Use APA references
In this article as well as your reading this week the balanced score card is explained: http://www.tutorialspoint.com/management_concepts/the_balanced_scorecard.htm .
One of the best tools
a manager has is a balanced score card. Remember our bowling alley
manager from week 5? Explain how the use of a balance score card could
help him to measure and possibly improve his problem. How does the score
card approach fit in to the control function of management? Be
specific and attempt to think through the manager’s problem using the
scorecard. How can it potentially fix the turn over problem he has in
the branch?
(Just so you don’t have to keep going back to week five)
You are the manager
of the northern branch of the Laurel City bowling alleys. The owner,
Jill Espy, has 4 other bowling alleys around town. The average employee
assigned to the concession stand of all the Laurel City bowling alleys
lasts 3 years. However, in your branch the average employee lasts only 8
months. Jill is concerned about this huge discrepancy and wants to know
your explanation for the difference and what you can do to correct the
problem. Training new employees is costly to the company and this high
turnover is costing her money that could be better spent elsewhere.
THEME TWO:
Traditionally theorist suggest that the managerial function of
controlling should not be confused with control in the behavioral or
manipulative sense. This function does not imply that managers should
attempt to control or to manipulate the personalities, values,
attitudes, or emotions of their employees. Instead, this function of
management concerns the manager’s role in taking necessary actions to
ensure that the work-related activities of employees are consistent with
and contributing toward the accomplishment of organizational and
departmental objectives.
Research the idea of
controlling from afar in the virtual organization on the Internet and
answer the following question: How can a manager be assured or measure
work that is performed when the employee may be 5,000 miles away?
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